KELVORIQUE™ is operated by Quanzhou Zhenda Network Technology Co., Ltd. Legal Representative: Lin Xiaoqiang.
Registered Address: Room 1209, Building 2, Phase 14, Longhu Chidian South Project, No. 39 Yanta Road, Chidian Town, Jinjiang City, Fujian Province | Email: service@kelvorique.com
1. Agreement and Store Operator
These Terms of Service govern orders, product-related services, fulfillment support, returns, and related communications provided through KELVORIQUE™. By submitting an order or requesting an order-related service, the customer agrees to these terms together with the applicable product page, Shipping Policy, Return Policy, Privacy Policy, and any mandatory rights provided by law.
If a mandatory legal right conflicts with these terms, that legal right controls to the extent of the conflict.
2. Product Information
We aim to keep product titles, images, descriptions, options, dimensions, materials, availability, and current prices accurate. A styled photograph may contain decorative objects not included with the product. The written list of included components and the selected option determine what is supplied.
Color and surface appearance can vary modestly because of screen settings, photography lighting, production tolerance, or natural material characteristics. Customers should rely on stated measurements where exact fit matters.
We may correct typographical, technical, inventory, or pricing errors. If a material error affects an order before acceptance or dispatch, we may contact the customer, offer an accurate alternative, or cancel the affected item.
3. Order Submission and Acceptance
Submitting an order is a request to obtain the listed goods. An order becomes accepted when it enters fulfillment or when acceptance is otherwise confirmed. An automated acknowledgment confirms receipt of the request but does not always establish acceptance.
We may decline, limit, or cancel an order where:
- inventory is unavailable;
- essential information is incomplete or cannot be validated;
- an obvious pricing or description error exists;
- quantity suggests unauthorized resale or abnormal use;
- risk controls reasonably indicate fraud, abuse, or unlawful activity;
- a carrier or legal restriction prevents fulfillment; or
- acceptance would breach these terms or applicable law.
Where an order cannot be accepted, available contact details will be used to provide notice.
4. Customer Responsibilities
Customers must provide accurate information, review the selected product option, maintain access to the supplied email address, and use products in accordance with instructions and ordinary safety practices.
Customers must not submit an order using another person’s identity without authority, interfere with inventory or store systems, exploit an obvious error, make a false non-delivery claim, substitute unrelated goods in a return, or use store services for an unlawful purpose.
5. Prices and Promotions
Current product prices and any genuine promotional terms are displayed on the store. A comparison price or discount should be interpreted only as shown on the applicable product page and during the stated period. We do not authorize false countdowns, fabricated scarcity, hidden mandatory additions, or promotional claims that do not correspond to the actual offer.
Taxes, duties, transportation charges, or destination assessments may vary by location and order. Available order information will be presented before submission where required.
6. Fulfillment and Transportation
Normal transportation takes approximately 5–7 days after dispatch. This is an estimate and may be affected by carrier conditions, public holidays, customs review, remote delivery, address issues, or events outside reasonable control.
Risk and title pass as determined by applicable law. Nothing in these terms transfers to the customer a risk that the operating company must retain under mandatory consumer law.
7. Returns and Refunds
Eligible return requests must be submitted within 60 calendar days after confirmed delivery and must follow the Return Policy. Goods should not be sent without written instructions.
Once a refund is approved, completion normally takes 7–10 business days. External posting periods may add time. A return or refund may be denied, reduced, or adjusted only where permitted by these terms and applicable law.
8. Customer Service
Complete after-sales requests are normally reviewed within 3 business days. The period may pause while necessary order details, photographs, address information, or other evidence are missing. Customer service can be reached at service@kelvorique.com.
9. Intellectual Property
The KELVORIQUE™ name, site presentation, original text, graphics, logos, photographs, layouts, and other protected content belong to the operating company or its licensors. Customers receive a limited right to view and use the store for lawful personal purposes.
No store content may be copied, republished, scraped, resold, altered, or used to create misleading listings, counterfeit goods, impersonation pages, or unauthorized advertising without appropriate permission. Lawful quotation, review, and other rights preserved by applicable law remain unaffected.
10. Customer Content
Where a customer submits a review, photograph, or other content for publication, the customer confirms that they have authority to submit it and that it is not unlawful, misleading, infringing, abusive, or deceptive. The customer grants the operating company a non-exclusive right to host, format, and display the content for store-related purposes, subject to applicable privacy choices.
We may remove content that violates these standards, exposes personal information, or is unrelated to the product. We will not fabricate a review or materially rewrite a genuine experience to create a misleading impression.
11. Responsible Limitation
To the fullest extent permitted by law, the operating company is not responsible for indirect or unforeseeable loss arising from misuse, unauthorized modification, incompatible installation, failure to follow instructions, or events outside reasonable control.
Nothing in these terms excludes responsibility that cannot legally be excluded, including applicable responsibility for fraud, deliberate misconduct, personal injury caused by negligence where exclusion is prohibited, or mandatory product and consumer protections.
12. Events Outside Reasonable Control
Service can be affected by natural events, government action, labor disruption, transport interruption, telecommunications failure, public-health measures, supplier interruption, or other events that could not reasonably be prevented. Obligations affected by such an event may be suspended for the duration of its impact, while reasonable steps are taken to reduce disruption.
13. Changes, Severability, and No Waiver
We may update these terms for future activity when operations, products, law, or website functions change. The version applicable to an order is ordinarily the version available when that order was submitted, unless a change is required by law or accepted by the customer.
If part of these terms is found unenforceable, the remaining parts continue to apply. A delay in enforcing a term does not permanently waive it.
14. Governing Standards and Contact
These terms are interpreted under laws applicable to the operating company and the relevant customer relationship, without removing mandatory protections available in the customer’s place of residence.
Questions may be sent to service@kelvorique.com. The company identity and registered address appear at the beginning of this page.